As someone who’s been doing this work for close to ten years, I’m not saying a thing. You can make any kind of policy you want, but people are going to pay what they want to pay. This interview has been edited and condensed. He and many other bus operators see this back-and-forth as an escalation: “They want us to state the fare, but that leads to potential situations where a person may feel threatened.” So he says he stays quiet rather than potentially endanger other passengers - and himself.
Things aren’t always that simple in practice, says Damien Lois, a ten-year veteran of the MTA. According to a memorandum sent by the MTA’s chief transportation officer in May, if a passenger doesn’t pay, a bus driver - the official title is bus operator - must “politely state the fare.” If the person still refuses, the operator is supposed to log the skipped fare and go on boarding the bus. A recurring thread in all of it is the idea that MTA workers should be actively getting people to pay up. City officials have a lot of ideas about fare evasion, both why it happens ( entitled latte drinkers, open doors) and how to fix it (blue-ribbon panels producing questionable wordplay, closing those doors).
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